Recently I had to take one of my parents to Apollo Hospital in Chennai. I thought that given the number of people that go there from Mauritius ( or other parts of the World) that there would be plenty of information but to my surprise neither did Doctors in Mauritius have enough information around what were the procedures nor were there are lot of material or resources that explained how to get there. So I told myself that once am back from Chennai I will bring up a blog entry to help people in Mauritius and else where such as at least they know what to expect when they get to the Apollo Hospital.
I need to already make you aware that am neither working for Apollo nor have medical expertise it is just my own personal experience which am relating in this post so do take this into consideration please.
Note also that there are many Apollo hospitals in Chennai which specialise in terms of :
1. Cancer
2. Pregnancy
3. Heart & Lungs
4. etc...
I went to the main Hospital on Greams Lane which is a more general type of Hospital so the pictures and details will relate to this hospital although the other hospitals are pretty close by.
Pre-Requisites
Before going to Chennai you need to make sure that you have the following :
- Already contacted Apollo Hospitals we used to contact via the email address: apollohospitals.india@gmail.com and their website address is chennai.apollohospitals.com
- You need to have already scanned all your medical reports and sent to the representative of the International Patients Division
- They usually respond either the same day or the very next day , I also received a phone call once I had my phone number within my email signature
- In parallel check properly with local Doctor whether the patient actually needs to be treated abroad, this is very important else you will just spend a lot of money for nothing when you could have had the treatment or part of the treatment within your own country
- Get approval and a written report summary of the condition of the patient from your local doctor and approval that the patient is fit to travel and that he/she should seek medical treatment abroad .
- You need to then get the appropriate Medical visa for the patient and the attendees , this is normally a fast enough process , you can get it within 3-5 days in Mauritius , you will probably be asked to fill an online visa form ( https://indianvisaonline.gov.in/visa/index.html )
- Once you get the approval and report from your Local Doctor and your medical visa you can now tell Apollo around your trip so you will need to choose your room type ( Private rooms are comfy enough ) and when to pick you up at the airport.
- When asking for pickup from Apollo do mention the number of passengers and lugage such as the right type of taxi can come pick you up that is either a car or SUV
Travel to Chennai
Going to Chennai involves taking a flight from Mauritius , thankfully there a direct flights at the time of writing of the article :
- A flight on Monday's to Chennai from Mauritius with a technical stop at Bengalaru ( you stay in the plane for 1 hour in Bengalaru then you travel to Chennai )
- A flight back to Mauritius every Tuesdays from Chennai
- Fastest flight would be around 6 hours something
The picture above gives you an idea in terms of flight from
Air Mauritius as well as costs although there are also flights from Emirates but which are more costly.
Be careful when booking your flights because there are flights which involve transit in Mumbai or Delhi with some lengthy transit times . Depending on the state of the patient I would recommend to choose the direct flight and plan well in advance ( if possible ).
In my case we took business class because of the extra room space but mind you that does increase the cost of the travel a lot .
I always take
Atom Travels for my business trips so I asked them to book for my parents and myself for this medical trip , Henna from Atom was very helpful and quickly sorted out all issues in terms of flight bookings for us . So if your in Mauritius try Atom Travels for your booking , they are a responsive and very professional travels agency.
Wheel Chair
If you need a wheel chair please make sure that you have it as a remark within your Ticket and do ask for one at the departure counter in Mauritius when your check-in.
Normally a staff will come with a wheel chair and breeze you through all the queues and counters rapidly such as you can board your plain with minimal issues.
Basically your like a VIP if your going with somebody in a wheel chair, so do expect some stares from other passengers as why on earth you have passed in front of them in queques and check points.
Money
- Before travelling already ask for the approximate cost of the treatment for which you are going with Apollo , they will provide you with indicative cost range in USD
- Max out as much as possible your credit cards
- Ensure you have some amount of money with you in USD
- Try to enable your e-banking account such as you can make transfers from the internet directly
- Inform your bank that you will be outside of the country from what date to what date such as they allow the processing of your transactions whilst being abroad
- Install a currency convertor on your phone , this is always very useful
Note that within my stay in Chennai I have used my
SBM debit card without any issues so I didn't end up using my credit card at all but as a safe precaution do bring your credit card as I had issues in a past trip to India where Debit cards were not working only Credit cards worked.
Lodging in Apollo - In Patient
Typically at least one medical attendant can stay with the patient depending on the room type selected , the "Private rooms" are one type of Apollo rooms which are good enough with a :
- Bed for the patient ( typical hospital beds )
- A cot for one medical attendant
- A TV screen with lots of Indian serials
- A private bathroom/washroom
- Air conditioning
There is also option of deluxe rooms but unless you can afford it for the X number of days you are staying in Chennai , I would advise to go with Private rooms .
Note that if Private rooms are not within your budget there are also other types of shared rooms but given how overall clean the hospital is , it is safe to take them if your short on budget.
Lodging outside Apollo - Out Patient
If your planning to be an Out Patient or if your a medical attendant that stayed outside of the hospital ( which is my case ) then I would recommend the
Ibis Chennai City Center which is on Anna Salai main road and 10 mins from the Hospital via rickshaw .
- The hotel has opened its door since start of 2016 so its quite new at the point of writing of this blog .
- The service is very good and the staff were exceptionally helpful towards all the demands I had .
- The WIFI is decent enough but dont expect awesome connection speeds here
- The Buffet at Rs800 INR was absolutely great with a mix of different south indian dishes which I wouldn't have discovered on my own along with Biryani every single night
- Room prices were at Rs 4, 200 INR per night .
- There is also a small Gym on the 11th floor
Note all prices are subject to change so you need to contact them.
I liked the hotel so much that I even wrote a review for them on
Trip Advisor .
There are also a number of different hotels in the vicinity of the hospital but being accustomed with the Ibis ( Accor Group ) of hotels I decided to go with this one.
Do check on
tripadvisor if you want to have other type of lodgings the book either directly with the hotel or though travel agency.
Arrival in Chennai
On arrival in Chennai usually you will get a person which can help you out if you have a wheelchair patient and which will take you and your patient through counters and checkpoints quite quickly.
The airport itself in Chennai is a small one if you compare with the one in Delhi for example.
When you go out of the airport building if you asked for pickup you will find an Apollo representative at an Apollo (mini) counter which will direct you to your taxi .
Travel from Airport to the Apollo hospital is between 30 to 45 mins depending on the traffic , if you take the direct flight from Mauritius then you would land in the early morning around 7am and then the traffic is still not that dense.
Chennai surprisingly is cleaner than Gurgaon in Delhi for example and you wont find too many dusts although it does stink at some places. But for me I didnt find this very problematic and got accustomed quiet quickly.
Weirdly enough I found it quite similar to some places in Mauritius and having been in india before I guess already was helpful . So expect buildings really close to each other , lots or rickshaws , people horning , lots of motorbikes .
The picture above shows the front the Apollo main hospital at Greams Lane off Greams road. It is a kinda of attractive location so not really gloomy as most hospitals are .
Once you go past the gates then you need to head to the Sindoori Block , this is where the international patients need to register themselves. This Sindoori Block also has a small Bistrot restaurant ,although food is not that great , your better off buying food outside.
Now depending at what time you arrive there do expect that you will have some wait time as the staff only officially start working at around 9am . In our case we have to wait for another 2 hours before the guys reponsible to come and take our application .
However once that is done then the rest is quite fast , the photo below shows the Internation Patient service within the Sindoori Block. You can ask if you can get a SIM Card already at that place , people will make arrangements . Do try to go for AirTel though .
You will be provided with badges for medical patient and attendants . These badges have a yellow landyard to them that allows the attendants to come in and out of the hospital at anytime. So it is important to keep it with you as without this a medical attendant will not be able to come and go as he pleases.
The actual patients are housed in the Main Block building which is just after the Sindoori Block and you will be taken there once registration over.
Below is the entrance of the Main Block where there are stretchers and wheelchairs to take people in or out of the hospital. What is nice is that you will find a lot of attendants ( well dressed and mannered ) that you can talk to you should you need advice and some even hand out sanitiser gel to wash your hands , which i cannot stress how important is to keep yourself clean in Chennai , Mauritius or wherever you are.
Rooms are after you go through main lobby and you will find a pharmacy ( which is always packed) on your left.
You will need to go through this checkpoint , to get to elevators to rooms. Note that the guards will let you past during normal visiting hours but should the visitor hours be over then without a badge you will not get very far .. trust me.
The lifts are operated by lift boys and they are the sole rulers who decide who has the biggest priority of taking the lifts due to urgency or criticality of patient but they are typically ok. Try taking the side lifts as they are smaller and have less chances of being suddenly evacuated for a strecher or wheel chair voyage.
Treatment
The moment you step in your room you will get a battery of doctors ,nurses ( sisters ) and other room service staff coming to see the patient all through the day.
First thing that you need to do is ask to see your doctor and provide a verbal description of the illness as well as provide the full medical history and records of the patient to the doctor. Typically the doctor will want to hear the attendants , the patient and spend quite some time looking at the results to make his own opinion.
Then the doctor can advise on to the next set of procedures and what other specialized doctors need to consult the patient.
What is nice is that :
- The patient is constantly being checked in terms of medicine that needs to be taken or blood samples that needs to be taken
- Doctors usually come at a predefined time , you can ask to them as many questions as you might have and discuss about your concerns , they typically provide as much information as possible
- Apollo Hospital has all facilities to do blood tests , image scans , MRI , etc.. within the same building or in Apollo hospitals nearby so you
- All reports are either received the same day or the next day which is not something possible for all analysis in Mauritius , so you save in terms of time
- A nutritionist is assigned to the patient that comes almost daily to check what the patient should be eating as advised by the doctor
- The room and wash room are kept very clean by the cleaners
- there is also WIFI in the hospital which you can use to consult mails or use WhatsApp .
- Nurses are very patient and friendly , at least the ones we had to deal with
- There are representatives of the hospital that check Quality Assurance in terms of service which is being offered and constant try to get feedback whether positive or negative
- You can order food for the attendant directly to your room
Some points which might have been interesting would have been :
- Better WIFI connection because at times it wasn't that great and WIFI is important to keep in contact with folks back home
- Time to order food for attendants is very fixed past 12:30
- Faster checkout procedure for preparing bill
- Stairways to the attendants instead of relying on elevators that most of the time are crowded
- European / American channels in the Private rooms
- Better air conditioning in the rooms , ours had a problem with changing the temperature
- Mosquito nets for the patient
Overall the Apollo hospital feels very professional and operating like clock work .
Billing
Some important facts in regards to Billing :
- You need to provide a deposit at the start of the treatment
- You can regularly monitor the expenses by calling the billing department , the number is available next to the phone
- You can pay for expenses all throughout the day the service runs 24/7
- There are two offices for paying the biggest one runs 24/7 and is next to Sindoori Block , and there is a second smaller / faster office which is on the main block itself
- Doctor expenses are available only on checkout day
- It takes half a day for preparing the full expense bill including doctor expense
- The SBM debit card works for payment
- Apollo also takes foreign currency , so you can pay in USD dollars.
Here I must say I was a bit disappointed because we had to wait a long time to get our final bill although we mentioned well in advance that we wanted to have everything settled asap when we went to the big billing department we also had a very unpleasant staff talking to us but his other colleagues were much more courteous
Transport in Chennai
- There is a rickshaw stand in front of the main gate as you can see below . If you want to go anywhere always keep a copy of the address on piece of paper or as a photo explain to them where you wanna go and if they don't understand ask to call the place where you need to head to . For example in once instance they didnt understand where the IBIS hotel was located so they called and got the directions.
- You also have the excellent option of using OLA cabs , but for that you need to get an Indian SIM card. Once you have that and data on the card then all you need is to register on either the Android or iOS version of the app , enable your GPS and book a cab to take you to your destination. It is a very efficient service if you are scared taking the rickshaw.
Departure
Once you have settled your hospital bills , you are now ready to head back home . You will need to order a cab through Apollo Hospital or you can order your own. I prefered taking a 4 hour package costing around Rs1600 INR with the Ibis and then went to pickup the patient and attendants .
If you need wheelchair they will provide you at the hospital and then once you arrive at the airport which is between 30-45 mins depending on traffic you will see a lot of phone booths near the airport departure terminal , it will have a list of all airlines and which ones you need to call to get a wheelchair. Person that will bring the wheelchair will stay with you until you board.
The picture below shows the different airlines which serve Chennai airport at the Terminal 4 which is the international departure terminal .
Do not expect a lot from inside the terminal once you passed the very serious military guards that will do all kind of excessive checks . The terminal seems old and not well kept , it is really nothing compared to Delhi's luxurious airport terminal .
Business lounge is also not great at all and seems more like a cafeteria.
So once this is done all you need is wait for your flight and fly back home!
Conclusion
Although Chennai to many of us sounds like a distant , unknown place it is actually quite clean and pleasant . The people tend to understand English words and if you can speak some hindi it is always useful . The treatment at the Apollo Hospital is very good and you get quality service for the money your paying.
For whichever reason your planning to go for treatment in Chennai I wish you all the best , keep faith and always be positive !
